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FAQs
 More Than Placing Calls on
the Internet,
Voice over Internet Protocol (VoIP) is a whole lot more than just using
the Internet to circumvent Long Distance charges.
VoIP allows a business to converge
voice services with its data network.
VoIP utilizes the packet switching and
routing technology used on IP Local Area Networks (LANs) and Wide
Area Networks (WANs) to send voice calls. Now voice traffic can run on
your business' data network,
right along with your information system, email and web access. Managing
voice and data systems can be done by one department.
Binary Telecom has also
loaded its VoIP switch with most of the features small and medium sized
businesses had heretofore paid very high prices for on the phone
company's Centrex system. The alternative to Centrex was using an
expensive, on-premise PBX to have those features.
Customers tell us they are saving up to half the previous cost for
phone service, without compromising voice quality.
If you currently use analog
phones, a low cost Analog Telephone Adapter (ATA) is all you need to
connect. Some level of Internet access above dial-up, usually referred
to as Broadband, will get you calling on the IP network. Binary
Telecom's IP network has redundant gateways to the Public Switched
Telephone Network (PSTN), serving all of the US and Canada.
International calling is available at very low rates as well.
How do you
configure an ATA, an IP phone or a softphone?
Binary Telecom will NOT lock you out by changing and withholding the ATA
password.
Configs for new Microsoft Response
Point SIP Service
Here's how GrandStream and Linksys ATAs are configured..
For those who use an
X-Light softphone, here
are screen shots to assist
with the config.
For those businesses using Asterisk, please see our
Asterisk instructions.
Is Binary Telecom service
anything like Vonage or Skype?
All three of our companies use the Internet Protocol to carry all or
a portion of their calls. This allows us to reduce costs by as much as
50%. Binary Telecom's focus will be on business users with
residential service also available.
Must a Binary Telecom
customer have a computer?
In all likelihood a computer is there because an always-on
connection to the Internet is necessary.
What Protocols and Codecs
does Binary Telecom use?
Our server/switch supports G711 and G729 codecs. We run on SIP
protocol, and support T-38 for faxing.
What is the billing
increment for origination and termination?
Binary Telecom bills in 6 second increments.
Will we be listed with
Directory Assistance?
You can control what is listed with an online registration system we
have had good experiences with; and it is free. Our vendors charge for
it, and we must pass that on, so go to
www.listyourself.net and save
money again with VoIP
Can I get a number from
another area code?
This is a very good idea for setting up a virtual office location. If you want to receive local calls from
customers in an additional location, we can provide a number that rings as a
local call to you in your present business office. So if you are in Los
Angeles and you want customers in New York to call you on a New York
number, we can set that up for you.
How
does a business use VoIP if it has already invested in a PBX to manage its calls?
A Gateway device can be added to bridge the analog-to-digital voice
signaling. Binary Telecom works with several providers who can assist
with the installation of a suitable Gateway. They include
InfoArch, Inc and these
service companies. The PBX Connect line of products is
specifically designed for these customers. New Windows-based, and
open-source software can
bridge voice and data systems into one. If your PBX is a newer one, and already VoIP enabled, you may be able to
use Binary Telecom service with your current system.
Is this service
restricted to customers on the Internet, or can a call go through to
any phone number?
Your calls will go through to people and businesses with numbers on
the Public Switched Telephone Network (PSTN) as well as to those using
VoIP. Unlimited
calls can be made anywhere in the US and Canada.
Is a Binary Telecom customer locked into a long term
agreement?
Service from Binary Telecom is
month-to-month. If you or your company are not satisfied, there will be no
Early Termination Penalty fee. And very importantly, we do not lock you out of
your Analog Telephone Adapter, or keep the password from you. You can
then use it with other providers.
Can a Binary Telecom customer
keep the same phone number?
Binary Telecom will handle the "porting" of your number with an
LOA and a copy of your most
recent phone bill.
Does Binary telecom offer
an SLA (Service Level Agreement)?
An SLA should be written to assure the best effort of a vendor by
enforcing severe penalties against it for failure to meet minimum
standards. An SLA that is proportionate to the down-time is
meaningless, so Binary Telecom will credit its customers with a half of
the month's charges for down-time caused by failure of it's
server/switch that exceeds three hours in any month. VoIP has some
inherent risks with interruptions of bandwidth and Customer Premise
Equipment (CPE), like routers and ATAs, so naturally this is not
covered. You should have confidence in our server/switch, and we back it
up.
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